Last updated: 11/2/2025
1. General Refund Policy
AZ Forex Education is committed to providing high-quality educational content and services. Due to the digital nature of our courses and the immediate access provided upon purchase, we maintain a strict refund policy to protect both our business and ensure fair use of our educational resources.
All course purchases are generally non-refundable. However, we offer limited refund options under specific circumstances as outlined below.
2. Refund Eligibility
Refunds may be considered under the following circumstances:
Technical Issues
- Course content is inaccessible due to technical problems on our end
- Platform malfunctions that prevent course completion
- Payment processing errors resulting in duplicate charges
Content Quality Issues
- Course content significantly differs from the description
- Missing or incomplete course materials
- Audio/video quality issues that make content unusable
Billing Errors
- Unauthorized charges on your account
- Incorrect pricing applied to your purchase
- Duplicate billing for the same course
3. Refund Timeframes
For eligible refund requests, we offer a 7-day window from the date of purchase. Requests made after this period will not be considered.
To be eligible for a refund, you must:
- Submit your refund request within 7 days of purchase
- Provide a valid reason for the refund request
- Not have completed more than 20% of the course content
- Not have downloaded or saved course materials
Refund processing times vary by payment method:
4. Non-Refundable Items
The following items and circumstances are not eligible for refunds:
- Change of mind or personal circumstances
- Dissatisfaction with course content after completion
- Inability to access course due to user's technical limitations
- Failure to meet personal learning expectations
- Lack of time to complete the course
- One-on-one coaching sessions (once scheduled)
- Digital certificates or completion badges
5. Refund Process
To request a refund, please follow these steps:
- 1Contact our support team at support@azforexedu.com within 7 days of purchase
- 2Include your order number and purchase details
- 3Provide a detailed explanation of why you're requesting a refund
- 4Allow 5-7 business days for review and processing
- 5If approved, refunds will be processed to your original payment method
Need Help with Refunds?
For refund requests or questions about this policy, please contact our support team.